Comments on: Rachel Ray 7-Quart Round Cast-Iron Dutch Oven, Orange http://rachaelray-offer.com/blog/rachel-ray-7-quart-round-cast-iron-dutch-oven-orange/ rachael ray cookware sets Tue, 19 Jan 2010 20:55:48 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Georgine V. Johns http://rachaelray-offer.com/blog/rachel-ray-7-quart-round-cast-iron-dutch-oven-orange/comment-page-1/#comment-230 Georgine V. Johns Thu, 03 Dec 2009 00:33:55 +0000 http://rachaelray-offer.com/blog/rachel-ray-7-quart-round-cast-iron-dutch-oven-orange/#comment-230 EDITED TO UPDATE: I contacted Meyer Cookware directly by email through their website at www. potsandpans. com about my issue with the handle coming off and received a personal phone call from a Mr. Gary Green. He offered for me to exchange it for any other pot that Meyer makes (about 10 different brands) and they are also sending me a prepaid shipping label to send my pot back to them for QA analysis. They are very concerned about safety and quality as well as customer satisfaction, so I am pleased with the resolution of this issue. I hope they can re-work the handle design to make it safer (for example, make it into a silicone coated metal knob, so it can't slip from it's fitting), as this was a really nice pot. ____ Original Review: I have had this pot for less than 3 months and probably used it 10 times. For the first time last night, I made a recipe that started on the stove top and ended in the oven. My oven was at 350 degrees. I had to stir my recipe every half hour for an hour and a half. The second time I pulled this out of the oven to stir it, when I went to lift the handle, it lifted right off the lid! I was shocked, then I was thankful that it didn't separate after I had already lifted the lid off and was holding it. I have a glass top stove and if it would have fallen, it could have broken my stove top, landed on me, burning me, caused my food to spill onto me, burning me, landed on the floor, breaking my tiles, or landed on my foot, breaking and burning my foot, or landed on my 7 month old daughter, who is usually in the kitchen in her walker close by. I was completely freaked out and horrified. To add to my evening, I received TWO steam burns from trying to lift the lid with pot holders rather than the handle. This lid's handle is NOT secure. The screw goes into a pressure fitting which is pressed into the silicone handle. This is what separated. I assume that the oven heat caused the silicone to soften enough that the pressed in fitting was able to easily slide out. In my opinion, this is very dangerous, and I will never be able to trust the lid again. I am going to try and get some satisfaction with customer service, but I received this dutch oven from Amazon. com through a rewards program with one of my credit cards and am not sure how this will go. Also, one of the other reviewers mentioned their enamelled coating came off in chunks. Mine hasn't come off in chunks, but the finish on the inside of my dutch oven is definitely pitted and I can see spots of cast iron through it. I am disappointed that this product wasn't better quality as I debated for months whether to get this brand or another. The silicone handle is actually what sold me on the Rachael Ray brand, because I thought it would be nice to get a good grip on something so heavy and dangerous when it was so hot. :P Rating: 3 / 5 EDITED TO UPDATE: I contacted Meyer Cookware directly by email through their website at www. potsandpans. com about my issue with the handle coming off and received a personal phone call from a Mr. Gary Green. He offered for me to exchange it for any other pot that Meyer makes (about 10 different brands) and they are also sending me a prepaid shipping label to send my pot back to them for QA analysis. They are very concerned about safety and quality as well as customer satisfaction, so I am pleased with the resolution of this issue. I hope they can re-work the handle design to make it safer (for example, make it into a silicone coated metal knob, so it can’t slip from it’s fitting), as this was a really nice pot.

____

Original Review:

I have had this pot for less than 3 months and probably used it 10 times. For the first time last night, I made a recipe that started on the stove top and ended in the oven. My oven was at 350 degrees. I had to stir my recipe every half hour for an hour and a half.

The second time I pulled this out of the oven to stir it, when I went to lift the handle, it lifted right off the lid!

I was shocked, then I was thankful that it didn’t separate after I had already lifted the lid off and was holding it. I have a glass top stove and if it would have fallen, it could have broken my stove top, landed on me, burning me, caused my food to spill onto me, burning me, landed on the floor, breaking my tiles, or landed on my foot, breaking and burning my foot, or landed on my 7 month old daughter, who is usually in the kitchen in her walker close by.

I was completely freaked out and horrified.

To add to my evening, I received TWO steam burns from trying to lift the lid with pot holders rather than the handle.

This lid’s handle is NOT secure. The screw goes into a pressure fitting which is pressed into the silicone handle. This is what separated. I assume that the oven heat caused the silicone to soften enough that the pressed in fitting was able to easily slide out.

In my opinion, this is very dangerous, and I will never be able to trust the lid again.

I am going to try and get some satisfaction with customer service, but I received this dutch oven from Amazon. com through a rewards program with one of my credit cards and am not sure how this will go.

Also, one of the other reviewers mentioned their enamelled coating came off in chunks. Mine hasn’t come off in chunks, but the finish on the inside of my dutch oven is definitely pitted and I can see spots of cast iron through it.

I am disappointed that this product wasn’t better quality as I debated for months whether to get this brand or another. The silicone handle is actually what sold me on the Rachael Ray brand, because I thought it would be nice to get a good grip on something so heavy and dangerous when it was so hot.
:P
Rating: 3 / 5

]]> By: NHG http://rachaelray-offer.com/blog/rachel-ray-7-quart-round-cast-iron-dutch-oven-orange/comment-page-1/#comment-229 NHG Wed, 02 Dec 2009 22:57:59 +0000 http://rachaelray-offer.com/blog/rachel-ray-7-quart-round-cast-iron-dutch-oven-orange/#comment-229 I like the color but my husband wonders if it containing lead. I was thinking to return but it is too heavy so I even don't like to carry it out. We don't use it too often. Rating: 3 / 5 I like the color but my husband wonders if it containing lead. I was thinking to return but it is too heavy so I even don’t like to carry it out. We don’t use it too often.
Rating: 3 / 5

]]> By: helping one another http://rachaelray-offer.com/blog/rachel-ray-7-quart-round-cast-iron-dutch-oven-orange/comment-page-1/#comment-228 helping one another Wed, 02 Dec 2009 21:50:17 +0000 http://rachaelray-offer.com/blog/rachel-ray-7-quart-round-cast-iron-dutch-oven-orange/#comment-228 I was excited to use this product after receiving it as a gift. After very few uses the enamel came off the bottom of the pot and as I was cooking enamel from the edge of the pot flaked off into the food. I was able to exchange the dutch oven however the first time I used the replacement dutch oven enamel has already flaked off in a 350 degree oven for about an hour. I certainly would not recommend this product! Rating: 1 / 5 I was excited to use this product after receiving it as a gift. After very few uses the enamel came off the bottom of the pot and as I was cooking enamel from the edge of the pot flaked off into the food. I was able to exchange the dutch oven however the first time I used the replacement dutch oven enamel has already flaked off in a 350 degree oven for about an hour. I certainly would not recommend this product!
Rating: 1 / 5

]]> By: J. Wehner http://rachaelray-offer.com/blog/rachel-ray-7-quart-round-cast-iron-dutch-oven-orange/comment-page-1/#comment-227 J. Wehner Wed, 02 Dec 2009 20:31:46 +0000 http://rachaelray-offer.com/blog/rachel-ray-7-quart-round-cast-iron-dutch-oven-orange/#comment-227 I love the pot itself, but the lid handle creates a terrible hazard-- the handle, when hot, doesn't stay attached to the lid-- I've burned myself twice when the heavy lid suddenly drops away from the handle-- I realize I should have figured this out the first time & stopped using it, but it seemed like reattachment worked. It's not an issue with the handle simply coming unscrewed-- it's a heat tolerance issue-- the handle literally softens and slides off from the attachment piece--watch out. iwould NOT recommend anyone buy this product. Rating: 1 / 5 I love the pot itself, but the lid handle creates a terrible hazard– the handle, when hot, doesn’t stay attached to the lid– I’ve burned myself twice when the heavy lid suddenly drops away from the handle– I realize I should have figured this out the first time & stopped using it, but it seemed like reattachment worked. It’s not an issue with the handle simply coming unscrewed– it’s a heat tolerance issue– the handle literally softens and slides off from the attachment piece–watch out. iwould NOT recommend anyone buy this product.
Rating: 1 / 5

]]> By: Skip http://rachaelray-offer.com/blog/rachel-ray-7-quart-round-cast-iron-dutch-oven-orange/comment-page-1/#comment-226 Skip Wed, 02 Dec 2009 18:27:21 +0000 http://rachaelray-offer.com/blog/rachel-ray-7-quart-round-cast-iron-dutch-oven-orange/#comment-226 Item is great! My wife totally enjoys it and cooks with it all the time. It was received quickly and in pristine condition, but I was upset that it was not packaged in a way that would protect the product. It came in an Amazon box that did not have any of the little plastic air bag blown up. Product could have been easily damaged in transit. Also, wish that I had known prior to order that the item had to be signed upon delivery via UPS. In this case, my criticisms are directed more at Amazon than they are at the product itself. Rating: 4 / 5 Item is great! My wife totally enjoys it and cooks with it all the time. It was received quickly and in pristine condition, but I was upset that it was not packaged in a way that would protect the product. It came in an Amazon box that did not have any of the little plastic air bag blown up. Product could have been easily damaged in transit. Also, wish that I had known prior to order that the item had to be signed upon delivery via UPS. In this case, my criticisms are directed more at Amazon than they are at the product itself.
Rating: 4 / 5

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